Desk productivity metrics for the active window — contact quality, conversion, and payment velocity.
| Collector | Collected | Payments | RPC rate | Promise-kept | AHT |
|---|---|---|---|---|---|
| A. Morales | $435.2K | 1,503 | 41.1% | 75.1% | 4m 11s |
| T. Nguyen | $399.4K | 925 | 34.0% | 72.9% | 4m 43s |
| K. Baldwin | $366.1K | 1,083 | 40.8% | 70.2% | 4m 2s |
| J. Okonkwo |
| $297.1K |
| 678 |
| 38.3% |
| 67.4% |
| 4m 13s |
| S. Patel | $255.8K | 682 | 33.9% | 67.1% | 3m 17s |
| L. Ramos | $214.7K | 527 | 39.8% | 74.3% | 3m 22s |
| C. Park | $170.9K | 561 | 41.0% | 68.9% | 4m 7s |
| M. Dubois | $128.4K | 379 | 32.4% | 66.1% | 5m 7s |